The Baffins Pub is situated in the heart of the local community in Baffins.
Can’t be bothered to cook? Don’t worry; we’ve got it covered at Baffins .
We’ve got a great deal on food for you, all day, every day.
Do you own or manage this Pub? You can edit this Pub by requesting editing access or logging in if you already have editing access.
Reviews (1)
go anywhere else if you dont want to be abused threaded by the staff
My family and I were invited to a birthday party at the Baffins public house , Portsmouth, a Green King subsidiary, WE waited to be served for drinks for over half an hour while others pushed in front of us. When we tried to order food we were told that cos we were part of the birthday party we could not order food, Even though the food that was provided for the party was not suitable for my children. They absolutely could not cater for my children by preparing anything from the menu ( that was on every table) YET other people both in the birthday party and outside the group WERE being served food??? I complained to all the staff, and managers but it seemed no one cared. I was even insulted several times by various staff members, and felt threatened. I especially want to report MATT a barman, and the manager and assistant manageress? all of whom I would suggest need training in basic customer service, as I received NONE this visit. they were not even polite!!! Even down to asking for an email address to make a complaint after waiting a very long time I got a phone number NOT area manager just the pub itself what point would that be?> each and every member of the staff all seemed to gang up on us. Is this how you want to be treated if you go out ? if you attend a friend birthday party? to watch others both inside the birthday party and outside the birthday party group and both inside and outside the pub being served food while we could not order? I will NEVER go there ever again. I will be telling all friends and family this farce that happened this very evening and hopefully be able to put as many people off ever going there as possible. |I feel that you should know this as I cannot recommend any member of staff behaviour or attitude this evening. They lost not only a groups food order, but our respect and any / all future visits we may go out dining for. I thought in the present climate customer service would be paramount but clearly not. Your staff do not care about their paying customers so we will no longer be such. I thought you might like to know how your staff are treating your (now ex) customers, and putting people off ever going near the place again. I hope you will use this information in the spirit it has been given. and I might expect an apology and to know what action will be taken again the 4 members of staff? just curious to know how you react if at all to such serious complaints and this IS a serious complaint which I will be taking further if I hear nothing back.